Shipping & Returns

Payment and Order Processing

We currently accept Zelle and Cash App only. Card payments are not accepted at this time. When you complete checkout, choose Zelle or Cash App and your order is placed and your inventory reserved immediately, with a status of payment pending.

Payment instructions and the handle to send to are shown on the order confirmation page and in your confirmation email. Include your order number in the payment memo, and nothing else, so we can match the payment to your order.

Orders ship only after payment has been received and verified. Orders verified by 12:00 PM CT on a business day ship the same day from our Texas facility, Monday through Friday, excluding federal holidays. Orders verified after the cutoff, or on weekends or holidays, ship the next business day. All products are packaged discreetly and securely to protect contents during transit.

You will receive an email confirmation when your order is placed, and a second email with tracking information once your order ships. Orders that remain unpaid may be cancelled and the reserved inventory released.

Shipping Methods

Texas Performance Labs LLC ships within the United States only (no international or APO/FPO delivery) via USPS, UPS, or FedEx, depending on destination, package weight, and selected shipping method. Tracking is provided for every shipment.

Shipping Rates

Shipping fees are calculated at checkout based on cart total and selected delivery speed:

• Standard Shipping (3–5 business days): $10 flat rate
• 2-Day Express: $20 flat rate
• Free Standard Shipping: automatically applied to orders of $100 or more (after discounts)
• Members: our $99/year membership includes free 2-day shipping on every order

Promotions and discounts are applied automatically at checkout.

Delivery Estimates

Estimated delivery times vary by carrier and destination:

• USPS: 2–5 business days
• UPS / FedEx Standard: 1–3 business days
• 2-Day Express: 2 business days from ship date

These are carrier-provided estimates only. Texas Performance Labs LLC is not responsible for delays, damage, or losses caused by the carrier, including but not limited to weather, mechanical issues, customs holds, or delivery exceptions.

Shipping Destinations

We ship within the United States only. We do not currently ship to international addresses, U.S. territories, or APO/FPO/DPO military addresses.

Order Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout. Texas Performance Labs LLC is not liable for packages misdelivered, returned, or lost due to incorrect or incomplete addresses provided by the customer.

If a package is returned to us due to a customer-side address error, the customer is responsible for any reshipping costs.

Packaging

All orders ship in discreet, unmarked packaging. We do not include marketing materials, branding, or product descriptions on the exterior of any shipment.

Lost or Damaged Packages

If your tracking shows delivered but you have not received your package, please:

1. Check with neighbors and your local post office
2. Wait 24 hours, as carriers occasionally mark packages as delivered prematurely
3. Contact the shipping carrier directly with your tracking number to file a claim

If a package arrives visibly damaged, please document the damage with photos before opening and contact us within 48 hours of delivery at the email below. We work with customers in good faith to resolve carrier-related issues, but Texas Performance Labs LLC is not responsible for damages caused by the carrier.

All Sales Are Final

Due to the research-use-only nature of our products and the strict chain-of-custody requirements for research-grade materials, Texas Performance Labs LLC does not accept returns, exchanges, or refunds on any peptide, lab consumable, or related research product once it has shipped.

This policy applies regardless of whether the package has been opened, used, or remains sealed.

Limited Exceptions

We will work with customers in good faith on the following limited situations:

What Is Not Covered

We cannot offer refunds, returns, or replacements for:

• Buyer's remorse or change of mind
• Products that did not produce expected research results
• Products opened, used, or stored improperly
• Apparel, merchandise, or non-peptide items returned for fit or preference reasons
• Lost packages where tracking confirms delivery
• Packages refused by the recipient or returned due to customer-side address errors
• Orders placed with incorrect shipping information

Apparel and Merchandise

Apparel and non-research merchandise (shirts, branded items) are final sale. Please review sizing guides before ordering.

Cancellations

Orders may be canceled prior to shipment by contacting us as soon as possible. Once an order has shipped, it cannot be canceled and falls under the "All Sales Final" policy above.

Store Credit

In rare cases where a refund is not appropriate but a customer experience issue warrants resolution, Texas Performance Labs LLC may issue store credit at our sole discretion. Store credit is non-transferable and has no cash value.

Order Accuracy

Customers are responsible for providing accurate shipping information at checkout. Texas Performance Labs LLC is not liable for lost or misdelivered packages caused by incorrect addresses provided by the customer. Missing items must be reported within 48 hours of tracking indicating delivery.

Research Use Only

All products sold by Texas Performance Labs LLC are intended for laboratory and research use only. They are not intended for human consumption, therapeutic use, or any application outside qualified research environments. By placing an order, you represent that you are purchasing for research purposes and accept full responsibility for proper handling, storage, and use in accordance with applicable laws and regulations.

This is a final-sale policy specifically because of the research-use-only designation, which makes resale, return-to-stock, and chain-of-custody verification impossible once a product leaves our facility.